A big major car dealership in downtown Nashville closed a few months ago and will be replace with condos and retail space.
No one complained.
It turns out being around for decades doesn’t always equate to much of a connection with the customer…and I don’t think connection with the customer was ever what the car dealership was really going for.
We want to be missed. We want people to complain or be sad or upset or wistful when we have to close the shop. If that’s really what we want, we have to start building it now. And if we build it good enough maybe we’ll never have to close the shop.
